lb99 Help Center
Frequently Asked Questions
Whatever questions you have about lb99 — opening an account, depositing with bKash, bonuses, cricket betting, or security — the answers are all here.
Welcome to lb99. On this page we have organised the most frequently asked questions from Bangladeshi players into five topic-based sections — Account and Registration, Deposits and Withdrawals, Games and Rules, Bonuses and Promotions, and Security and Responsible Gaming. If you cannot find an answer to your question, contact our 24/7 Bengali live chat support — we are always ready.
Account and Registration
Account
To open an account at lb99, you need an active mobile number, an email address, and a strong password. Enter accurate information in the registration form. During verification, a National ID (NID) or other valid identity document may be requested. The entire process is completed within a few minutes.
lb99 is for users aged 21 and above only. Opening an account for minors is strictly prohibited. Providing false information during age verification will result in permanent account closure and deposited funds may be forfeited.
No, each person may hold only one account. Any attempt to create multiple accounts using the same mobile number, email, or bank/mobile banking details will result in all accounts being closed and bonuses being cancelled.
Click the "Forgot Password" option on the lb99 login page. A verification code will be sent to your registered mobile number or email. Enter the code and set a new password. If you still have trouble, contact support via live chat.
Verification is usually completed within a few hours after the correct documents are submitted. During busy periods it may take up to 24 hours. You will receive an email or SMS notification once verification is complete. Completing KYC is mandatory before making a withdrawal.
Deposits and Withdrawals
Payments
lb99 currently accepts deposits via bKash, Nagad, Rocket, Upay and bank transfer. The mobile banking options are the most popular and fastest payment methods in Bangladesh. For bank transfers, Dutch-Bangla, City, BRAC, Islami, or Sonali Bank can be used.
Deposits via bKash are generally processed instantly. After a successful payment, your lb99 account balance is updated within a few seconds to a maximum of a few minutes. If there is an unusual delay, contact support via live chat.
The minimum deposit amount across all payment methods is ৳100. The minimum withdrawal amount is ৳800. Repeatedly attempting to withdraw small amounts may result in the request being rejected, so confirm the amount before withdrawing.
Approved withdrawals at lb99 are generally processed within 1 hour. If KYC verification is complete and there are no pending issues on the account, funds are sent promptly. Bank transfers may take slightly longer due to the bank's own processing time.
lb99 does not charge any additional fees on deposits or withdrawals. However, your mobile banking or bank account's own transaction charges may apply — contact the relevant service provider for details on those.
Yes, Nagad is supported for both deposits and withdrawals. The Nagad account must be registered in your own name and must match the details on your lb99 account. Transactions using third-party accounts are not permitted.
Games and Rules
Gameplay
To bet on BPL (Bangladesh Premier League) matches at lb99, go to the cricket section first. Place bets on markets such as "Match Winner", "Top Batter", or "Total Runs" before the match starts. Live betting options are also available during the match. Review the odds carefully before placing a bet — odds are subject to change.
Yes, lb99 is fully mobile-friendly. The site can be accessed conveniently from the browser of any Android or iOS smartphone. There is no need to download a separate app. All games, betting markets, deposits and withdrawals, and support work fully on mobile as well.
lb99 offers slot games from world-class providers such as PG Soft, Pragmatic Play, and JILI, which use Random Number Generator (RNG) technology. This technology ensures that the outcome of every spin is completely random and does not depend on previous results.
In lb99's live casino, real dealers conduct games via video streaming. You can place bets in real time and also chat with the dealer. Games from trusted platforms such as Evolution Gaming and Ezugi are available here. A stable internet connection gives the best experience.
Yes, lb99 offers live betting on T20 and IPL as well as major international cricket tournaments. Odds change rapidly during a match, so quick decision-making is important. Go to the live betting section to see ongoing matches.
Bonuses and Promotions
Offers
After opening a new account, lb99 gives a 100% match bonus on the first deposit — up to ৳20,000. For example, depositing ৳5,000 earns you another ৳5,000 as a bonus. To claim the bonus, enter the applicable promo code (if any) at the time of the first deposit.
The wagering requirement for lb99's welcome bonus is 20x. This means you need to place bets totalling 20 times the bonus amount. Example: if you receive a ৳1,000 bonus, you need to bet a total of ৳20,000 to make the bonus withdrawable. The requirement must be met within a specified time limit.
lb99's VIP program has four tiers: Bronze, Silver, Gold, and Platinum. You move up to a higher tier automatically through regular play. Bronze offers up to 0.3% weekly cashback, Silver 0.6%, Gold 0.9%, and Platinum 1.2% weekly cashback.
Weekly cashback is calculated at the end of each week according to your VIP tier and credited to your lb99 account. Cashback is available as directly usable balance — no separate conditions need to be met for it. The cashback rate increases as you move to a higher VIP tier.
Yes, lb99 runs special promotional offers for occasions such as Eid ul-Fitr, Eid ul-Adha, Pohela Boishakh, and the T20 World Cup. These offers are available for a limited time. Check the promotions page regularly or ask via live chat to stay updated on the latest promotions.
Security and Responsible Gaming
Security
lb99 uses high-standard SSL encryption technology to keep all personal and financial information secure. Your data is never sold or transferred to third parties. Read our privacy policy for more details.
lb99 takes responsible gaming very seriously. If you notice signs of addiction, contact us — we can help set daily/weekly deposit limits on your account. Play mindfully and treat gaming as a form of entertainment.
Yes, lb99 offers a self-exclusion option. To close your account for a set period or permanently, submit a request via live chat or email [email protected]. Do not attempt to open a new account while self-exclusion is active — this is a violation of the terms.
Change your password immediately and notify lb99 support via live chat or email. Our security team will investigate the matter promptly and, if necessary, temporarily suspend the account. Do not share your login details with anyone.
lb99's support team is available 7 days a week, 24 hours a day for live chat assistance in Bengali. You can also reach us by email: [email protected]. Support is operated according to Bangladesh Standard Time (BST, UTC+6).
Contact Us
If you didn't find the answer to your question above, our support team is always ready to help. Speak in Bengali and get a quick resolution.
Live Chat
Instant support in Bengali, 24/7. Start a chat from any page on the site.
Email Support
[email protected]
Replies are usually received within a few hours.
Help Center
Visit our information pages for more details on responsible gaming, terms and conditions, and more.
Still have questions?
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