lb99 Privacy Policy

1 Introduction

lb99 ("we", "us", or "the platform") operates a secure and reliable online casino and cricket betting service for users in Bangladesh. Protecting the privacy of your personal information is one of our highest priorities.

This privacy policy explains in detail how lb99 collects your personal information, the purposes for which it is used, with whom it is shared, and how it is kept secure. This policy applies to the lb99 platform (website, mobile version, and all related services).

By using our platform, you are considered to have agreed to the terms set out in this privacy policy. If you do not agree with any part of this policy, please refrain from using our platform.

2 What Information We Collect

lb99 collects various types of information for membership registration, service delivery, and account management. Details are provided below:

2.1 Information You Provide Directly

The information you provide directly includes:

• Full name, date of birth, and nationality
• Email address and contact details
• National ID card or passport details for identity verification
• Payment information (bKash, Nagad, Rocket, Upay, or bank account number)
• Login credentials (username and encrypted password)

2.2 Automatically Collected Information

When you use our platform, the following information may be collected automatically:

• IP address and device information (operating system, browser version)
• User activity logs (login time, game history, betting history)
• Information from cookies and similar tracking technologies
• Page views, click patterns, and session duration
• Referral source and traffic analytics data

2.3 Identity Verification (KYC) Information

To ensure the security of financial transactions and comply with applicable regulations, lb99 may collect additional identity verification information under the Know Your Customer (KYC) process, such as copies of government-issued ID and proof of address.

3 Purpose of Information Use

lb99 uses the information collected for the following legitimate purposes:

• Account Management: Ensuring your registration, login, and account security.
• Payment Processing: Safely completing deposit and withdrawal requests.
• Customer Support: Providing assistance via 24/7 live chat and resolving issues.
• Security and Fraud Prevention: Detecting unauthorized activity and protecting the integrity of the platform.
• Service Improvement: Reviewing user experience to improve the quality of the platform.
• Legal Compliance: Meeting applicable legal obligations and assisting in dispute resolution.
• Communications: Sending service updates, bonus offers, and important notifications.
• Responsible Gaming: Monitoring healthy gaming habits and intervening when necessary.

4 Cookies and Tracking Technologies

Cookies and similar technologies are used on the lb99 platform. Cookies are small text files stored in your browser that help improve the functionality of the platform.

4.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and keep core functionality active.
• Functional Cookies: Remember your preferences and settings.
• Analytics Cookies: Help analyze user behavior to improve services.

4.2 Cookie Controls

You can disable cookies in your browser settings. However, disabling certain essential cookies may cause some features of the platform to not work properly.

5 Information Sharing Policy

lb99 does not sell or rent your personal information to third parties. However, limited information may be shared in the following circumstances:

5.1 Service Providers

Minimum necessary information may be shared with trusted third parties for payment processing (bKash, Nagad, Rocket, Upay, bank), identity verification, and technical support. These parties are contractually bound to comply with our privacy policy.

5.2 Legal Requirements

Information may need to be disclosed to comply with court orders, lawful demands from government authorities, or applicable legal obligations.

5.3 Business Transfers

If lb99 undergoes any merger, acquisition, or restructuring, user information may be transferred to the successor entity, though data protection in accordance with the terms of this policy will be maintained.

6 Data Security Measures

lb99 has adopted industry-standard technical and organizational measures to keep your personal information secure:

• SSL Encryption: All data transmissions are secured with 256-bit SSL/TLS encryption.
• Password Hashing: Your password is never stored in plain text; only an encrypted hash is stored.
• Access Controls: Only authorized personnel have access to personal information, and only as required for their specific role.
• Regular Security Audits: Regular security assessments are conducted to identify vulnerabilities and keep systems secure.
• Firewall and Intrusion Detection: Advanced firewall systems and intrusion detection software are active at all times.
• Data Backups: Regular backups are taken in secure, encrypted infrastructure.

While we make every effort to protect your information, it is not possible to guarantee 100% security for data transmitted over the internet. If you notice any suspicious activity, please contact us immediately.

7 Data Retention Period

lb99 retains your personal information only for as long as it is needed to fulfill the purpose for which it was collected, or as required by legal obligations:

• Active account data: Retained while the account remains active.
• Financial transaction records: Retained for the period required by legal obligations.
• After account closure: Retained for as long as necessary for dispute resolution and legal claims.
• Inactive account data: Securely deleted after a prolonged period of inactivity.

8 Your Rights and Options

As an lb99 user, you have the following rights regarding your own information:

8.1 Right to Access

You may request to know what information we hold about you. lb99 will provide a summary of that information within a reasonable time.

8.2 Right to Correction

If any of your personal information is inaccurate or incomplete, please contact our customer support. We will update it as quickly as possible, subject to receipt of the correct information.

8.3 Right to Close Your Account

You may request to close your lb99 account at any time. However, some information may be retained for a set period due to legal obligations.

8.4 Right to Opt Out of Marketing Communications

You may opt out of promotional communications via email. It is not possible to stop essential service-related notifications.

9 Protection of Minors

lb99 operates strictly for users aged 21 and above. We do not knowingly collect information from minors or permit them to use the platform.

Age is verified at the time of registration. If a minor's information is inadvertently collected, it will be deleted immediately and the associated account will be closed. Parents or guardians may contact us directly regarding this matter.

10 Third-Party Services and Links

The lb99 platform may integrate technology from game providers and payment providers. Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi operate under their own privacy policies.

We are not responsible for the privacy practices of these third parties. However, we only work with parties that maintain high standards of data protection.

11 Policy Changes and Updates

lb99 reserves the right to amend this privacy policy as needed. For significant changes, we will notify you in the following ways:

• A notification will be sent to your registered email address.
• A notice about significant changes will be shown when you log in to the platform.
• The "Last Updated" date on this page will be changed.

Continued use of the platform after changes are made will be considered acceptance of the updated policy. We recommend visiting this page regularly.

12 Privacy Contact

If you have any questions, concerns, or requests regarding this privacy policy, please contact us. The lb99 customer support team is available around the clock to assist you.