For ages 21+

lb99 Responsible Gaming
Your safety is our priority

lb99 believes entertainment should always be safe and controlled. With deposit limits, self-exclusion, and time-out features, keep your gaming experience healthy and enjoyable.

What is Responsible Gaming and why does it matter?

Responsible gaming means using online betting or casino games purely as entertainment — not as a way to resolve financial pressure or mental health issues. At lb99, we place the highest importance on every player's wellbeing.

Gambling is an adult activity. The minimum age to use lb99 in Bangladesh is 21. Our platform is only for those who can play consciously and in a controlled manner.

When entertainment turns into addiction, it can have a negative impact on personal relationships, career, and financial situation. By using our responsible gaming tools, you can stay in control of your account at any time.

Remember: Playing at lb99 is about enjoying entertainment. If you feel that playing is getting out of your control, contact our 24/7 live chat support right now.
21+

lb99 is only for individuals aged 21 and above. Age verification is mandatory at the time of account registration. Minors are strictly prohibited from opening accounts, and we maintain strict oversight on this matter.

Protection tools provided by lb99

Deposit Limit

You can set a maximum deposit amount on a daily, weekly, or monthly basis. Once a limit is set, it takes effect immediately. Increasing a limit is subject to a specific waiting period, but reducing it takes effect immediately.

Session Time Limit

Set a time limit for each gaming session. When the set time is up, the platform will automatically alert you and ask you to end the session.

Time-Out Feature

You can temporarily deactivate your account for a set period (from 1 day up to 6 weeks). Logging in or placing bets will not be possible during the time-out.

Self-Exclusion

If you feel you need to stop playing, you can activate a long-term self-exclusion (from 6 months up to permanent). During this period your account will be fully closed and no promotional messages will be sent.

Reality Check Reminder

At regular intervals, a brief pop-up will remind you how long you have been playing and show your win/loss record up to that point, so you can make informed decisions.

Account History

You can view all your deposits, withdrawals, and betting history at any time. Maintaining transparency is a core principle of lb99.

Warning signs of problem gambling

If any of the following situations feel relevant to you, consider seeking help.

  • Trying to play more to recover money you have lost.
  • Hiding how much you play from family or friends.
  • Betting with money meant for bills or other essential expenses.
  • Feeling unable to stop playing or feeling restless.
  • Prioritising gambling over work, studies, or relationships.
  • Gambling by taking on debt or borrowing money.
  • Turning to gambling to relieve stress or cope with loneliness.

Tips for staying safe

Follow these simple habits to play responsibly at lb99.

  • Set a budget in advance for how much you will spend each day or week.
  • Treat money you lose as the cost of entertainment — never try to win it back.
  • Take regular breaks and spend time with family and friends.
  • Never bet when you have been drinking or when you are feeling mentally unsettled.
  • Never treat gambling as a source of income.
  • Keep lb99's deposit limit and time-out features active.

How to use lb99's protection tools

Our protection tools are easily accessible from Account Settings. Follow the steps below.

1

Log in to lb99

Log in to your account and click your profile icon in the upper right corner.

2

Open Responsible Gaming settings

From the menu, select the "Responsible Gaming" option.

3

Set your preferred limits

Set up deposit limits, session limits, or a time-out according to your needs.

4

Confirm your changes

Press the "Confirm" or "Save" button to save your chosen limits.

5

If you need self-exclusion

Contact live chat support directly. Our team provides assistance 24/7.

6

Review regularly

Build a habit of reviewing your account history and limits at least once a month.

Need help? We are here for you

If you feel gambling is causing a problem, reach out to us through the options below — no judgment, just support.

24/7 Live Chat

Contact our Bengali-speaking live chat support at any time. Your issue will be handled with complete confidentiality.

Email Support

For detailed issues, contact us by email at [email protected] — our team will respond promptly.

Privacy Guarantee

All your communications are SSL encrypted and fully confidential. We do not share your personal information with third parties.

Minor protection and family safety

lb99 is deeply committed to protecting minors from online gambling. Our platform follows a strict age verification process.

If you have children or teenagers in your household, the following steps are recommended:

  • Use strong passwords on your devices and do not share them with minors.
  • Install parental control software on your browser.
  • Never leave your lb99 account logged in where minors can access it.
  • Have open conversations with your family about online gambling.

lb99's age verification process

Government-issued ID is verified at the time of account registration. Accounts where age cannot be confirmed are automatically suspended.

If you suspect a minor has opened an account, notify us immediately at [email protected]. We will investigate and take the necessary action.

Frequently asked questions about responsible gaming

After logging in, go to Account Settings and set your deposit limit under the "Responsible Gaming" section. You can set a limit for any time period — daily, weekly, or monthly. Reducing a limit takes effect immediately, but increasing it is subject to a set waiting period.

Yes. Any withdrawable balance in your account at the time you activate self-exclusion will be returned to you through the designated process. Contact our live chat support for more details.

A time-out is a temporary break — typically from 1 day up to 6 weeks. After it ends, your account is reactivated automatically. Self-exclusion is a long-term measure (6 months or more, and can be permanent) and your account cannot be reactivated by any request before the period expires.

Yes, the minimum age to play at lb99 is 21. Age is verified at the time of account registration and before the first withdrawal. If verification fails, the account is suspended and any deposited funds are returned.

If you notice signs of a gambling problem in a family member, speak with them with empathy. The lb99 support team can help process a self-exclusion request on behalf of a family member. Contact us at [email protected].

Our live chat support is available in Bengali 7 days a week, 24 hours a day. We give the highest priority to any responsible gaming requests.

Enjoy lb99's games safely

Set your responsible gaming limits and enjoy cricket betting, slots, or live casino.

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