lb99 Terms and Conditions

1. Introduction and Definitions

These terms and conditions ("Terms") form a legal agreement between lb99 ("Platform", "we", "our") and any user of lb99 services ("user", "you", "your"). lb99 provides online casino, slot games and cricket betting services for users in Bangladesh.

The key definitions used in these terms are as follows:

• "Platform" means the lb99 website, application and all associated services.
• "Account" means the user's registered personal profile.
• "Funds" means money deposited into or won through the user's account.
• "Bonus" means any incentive money or benefit provided by lb99.
• "Bet" means a wager placed on any game or cricket event.

By creating an account on lb99 or using the platform, you are agreeing to these terms in full. If you disagree with any part of these terms, please refrain from using the platform.

2. Eligibility and Registration

To open an account on lb99 and use its services, the following eligibility requirements must be met:

• You must be at least 21 years of age. This platform is for users aged 21 and above only.
• Online gaming and betting must be legally permitted in the country where you reside.
• You are opening the account in your own name and for your own benefit, not on behalf of any third party.
• Only one account per person is permitted. Creating multiple accounts is strictly prohibited.
• You are using the service of your own free will and sound mind.

Identity Verification (KYC)

lb99 reserves the right to verify users' identities. Before processing a withdrawal or at any time, lb99 may request the following documents:

• A copy of your National ID (NID) or passport.
• Proof of ownership of the active payment method (bKash, Nagad, Rocket, etc.).
• A utility bill or bank statement for address verification.

If the required documents are not provided within the specified time, the account may be temporarily suspended.

3. Account Management

The security of your lb99 account is your own responsibility. Keep your login details (username and password) confidential and do not share them with anyone.

• Report any unauthorized access to your account or any password-related activity to our support team immediately.
• Sharing access to your account with anyone is prohibited.
• You are solely responsible for all activity that takes place on your account.
• To change account details, a verification process must be completed through the support team.

lb99 reserves the right to review a user's account activity at any time. If suspicious activity is detected, the account may be temporarily or permanently suspended.

4. Deposits and Withdrawals

lb99 supports popular payment methods in Bangladesh. All transactions are conducted in Bangladeshi Taka (BDT / ৳).

Deposit Rules

• Minimum deposit amount: ৳100 (per method).
• Accepted payment methods: bKash, Nagad, Rocket, Upay and bank transfer.
• Deposits must be made from a payment method registered in your own name.
• Deposits from third-party accounts are not accepted.
• Deposits are generally credited to the account instantly.

Withdrawal Rules

• Minimum withdrawal amount: ৳800.
• Standard withdrawal processing time: within 1 hour.
• Withdrawals can only be made to the same payment method used for the deposit.
• KYC verification may need to be completed before a withdrawal is processed.
• If an active bonus is present, withdrawals may be restricted until the bonus wagering requirement is met.

5. Bonuses and Promotions

lb99 offers bonus deals for new and existing users. Please read the relevant terms carefully before accepting any bonus.

Welcome Bonus

• New users will receive a 100% bonus on their first deposit, up to ৳20,000.
• Bonus wagering requirement: 20x (you must wager 20 times the bonus amount).
• Once the bonus is activated, the wagering requirement must be met within the specified time.
• Bonus funds cannot be withdrawn directly — they become withdrawable only after the wagering requirement is completed.

General Bonus Policy

• Each promotion has its own terms, which will be clearly stated on that promotion's page.
• Collecting bonuses through multiple accounts or accounts registered under different family members is prohibited.
• lb99 reserves the right to modify, suspend or cancel bonus promotions.
• If bonus abuse is detected, the relevant bonus and any winnings may be forfeited.

VIP Program

lb99's VIP program has four tiers — Bronze, Silver, Gold and Platinum. By playing regularly you can advance to higher tiers, and each tier comes with a weekly cashback benefit:

• Bronze: up to 0.3% weekly cashback.
• Silver: up to 0.6% weekly cashback.
• Gold: up to 0.9% weekly cashback.
• Platinum: up to 1.2% weekly cashback.

lb99 reserves the right to change VIP benefits. Contact the support team for more details about the VIP program.

6. Betting and Gaming Rules

lb99 offers various types of games including slot games, live casino, fishing games and cricket betting. Each game has its own rules, which can be found in the game interface.

• Once all bets are finalised, they cannot be changed or cancelled.
• lb99 reserves the right to review the outcome of any game affected by a technical fault.
• If a cricket match is cancelled or left unresolved, the related bet will be voided and the stake returned.
• Minimum and maximum bet limits may vary by game.
• lb99 reserves the right to change bet limits at any time.
• Playing from multiple devices simultaneously is prohibited.

Game Integrity

All games on lb99 are powered by Provably Fair or verified Random Number Generator (RNG) technology. The outcome of every game is completely unbiased and not predetermined.

7. Fair Play and Security

lb99 is committed to providing a safe and fair gaming environment. We use SSL encryption and advanced security technology.

• All users' financial and personal information is stored in encrypted form.
• lb99 is active in preventing money laundering and reserves the right to report suspicious financial activity.
• If a user is found to have engaged in fraudulent activity, all winnings will be forfeited.
• lb99 regularly reviews platform security through third-party security audits.

8. Prohibited Activities

The following activities are strictly prohibited on the lb99 platform:

• Creating or operating more than one account.
• Opening an account using a false identity or someone else's identity.
• Using bots, automated software or artificial intelligence to operate games or betting.
• Abusing or exploiting the bonus system.
• Exploiting any vulnerability or bug in the platform.
• Colluding with other users to influence game outcomes.
• Using the platform for money laundering or any other illegal purpose.
• Operating an account on behalf of a minor or allowing a minor to use the service.

9. Intellectual Property

All content on the lb99 website — logos, graphics, designs, text, software and other materials — are the intellectual property of lb99 or its licensors.

• No content from lb99 may be reproduced, distributed or modified without written permission from lb99.
• lb99's trademarks, logos or trade names may not be used by any third party.
• Game content on the platform is subject to the intellectual property of the respective game provider.

10. Privacy and Data Protection

lb99 gives the highest importance to the privacy of users' personal information. To learn about our detailed privacy policy, please visit the Privacy Policy page.

• User personal information is collected and used solely for the purpose of providing services.
• Personal information is not sold to third parties.
• Information may be provided to authorities in cases of legal obligation.
• Cookies and tracking technologies are used to improve the user experience.

11. Limitation of Liability

lb99 strives to provide uninterrupted service; however, lb99 is not liable in the following cases:

• If a game or bet is disrupted due to loss of internet connection.
• If service is interrupted due to unexpected technical errors or server downtime.
• If account information is lost due to the user's own negligence.
• If a transaction is delayed due to technical issues with third-party payment methods.
• If service is disrupted due to natural disasters or causes beyond human control.

To the maximum extent permitted by law, lb99 is not liable for indirect, incidental, or consequential damages.

12. Account Closure and Suspension

lb99 reserves the right to temporarily or permanently close an account in the following circumstances:

• If any part of these terms and conditions is violated.
• If evidence of fraudulent activity is found.
• If KYC verification fails or false information is provided.
• If an account remains inactive for an extended period.
• At the direction of legal or regulatory authorities.

Users may also request account closure at any time by contacting the support team. Verifiable funds may be withdrawn before account closure, but bonus funds will be forfeited.

13. Responsible Gaming

lb99 places the highest priority on responsible gaming. Online gaming should be a form of entertainment, not a cause of financial problems.

• Never bet more money than you can afford.
• Do not bet impulsively to recover lost money.
• Do not consider gaming as a source of income.
• If you feel there is a problem, request self-exclusion or limit-setting from our support team.

To learn more about responsible gaming, visit our Responsible Gaming page.

14. Changes to Terms and Conditions

lb99 reserves the right to change, amend, or update these terms and conditions at any time. Changes will take effect as soon as they are published on the platform.

• Users will be notified by email in the case of significant changes.
• Continued use of the platform after changes will be considered acceptance of the new terms and conditions.
• A brief summary of changes compared to the previous version will be noted at the top of the page.
• It is recommended to visit this page regularly to stay informed about updated terms and conditions.

15. Contact

If you have any questions, objections, or complaints regarding these terms and conditions, please contact our support team:

• Live Chat: Bengali-language support available 24/7 — start a chat directly from any page on the platform.
• Email: [email protected]
• Support Hours: 7 days a week, 24 hours a day (Bangladesh Standard Time, UTC+6).

We are always ready to resolve any issue our users face quickly and effectively.